Frequently Asked Questions
Customer Satisfaction
Here at CoffeeAM, we want to ensure the best customer satisfaction; we have compiled this list of popular questions to address your concerns. If you have questions that are not addressed on this page, please feel free to contact our customer service team who will do their best to provide you with the answers for your concerns.
Payment
What are your payment options?
We accept MasterCard, Visa, American Express, and Discover (debit or credit cards). We do not accept CODs or cash, but we do accept money orders. To pay with a money order, print out your "Check Out" page and mail it to us with a money order covering the exact cost of your purchase, and your order will be shipped out after the money order is processed.
For International Customers: We do not accept wire transfers or bank drafts for international orders. International transactions between CoffeeAM or any of its affiliates and an individual or commercial enterprise in any country that is not listed as an approved shipping destination under "ship to country" on our checkout page must pay with a "Certified Bank Issued Check." Once funds have been secured from issuing bank the transaction will be processed. See International Shipping for more details.
Ordering
Can I place an order over the phone?
Yes you certainly can. You can place your order over the phone during our regular business hours (8:30am-5:30pm, Monday through Friday) or you can place your order online at anytime. Depending upon the specifications of your order, we recommend for you to call our customer service line at 1-800-803-7774.